South Moon Under in Reston, VA Closed now

Reviews about South Moon Under

• ★ ☆ ☆ ☆ ☆

  October 08, 2019, by Ana Ibanez
  If I could give this place 0 zero stars, I would. My friend and I visited this location this evening and were greeted by cold stares and silence from the staff, who were standing at the register free of any tasks or customers. They only gave a lukewarm "Hi" after we said hello first. As we walked the sales floor, no one offered any assistance, even after we encountered 2 more sales girls in the shoe area, who also received us with blank expressions. Needless to say, we left without making a purchase. I would love to say that I was surprised by their behavior, but this is not the first time that we've experienced it. We have both come in separately on different occasions and received the same treatment. My friend even went as far as to report the incident to the manager, who expressed genuine remorse for what happened, but it is clear that the message was not communicated to her staff. If I absolutely have to shop at South Moon in the under, I recommend visiting the Mosaic location, which is at least a little better, or sticking to online, which is the only way to truly avoid a negative customer service experience with this company.